Most booking tools stop at the booking. They confirm the appointment — and that's it. What happens before (the lead who almost booked but didn't), during (the no-show who needed a reminder), and after (the client who never came back) is completely invisible to them. Reaxo connects those gaps: automated lead follow-up before the visit, reminders that cut no-shows by 40–60%, and retention sequences that bring clients back without your staff lifting a finger. Think of your booking tool as a calendar. Reaxo is the system that fills it and keeps it full

It works better at smaller scale, honestly. A single-location studio with 1–3 staff members loses the most when one lead slips through or one client doesn't rebook — because every client counts more. Reaxo is used by single CrossFit boxes, independent yoga studios, solo personal trainers, and 20-location chains. The automations are the same. What changes is the volume. You get the same system a chain pays a full marketing team to run — set up and running in under a week

The honest answer: most CRMs are built for sales teams who sit at desks. Fitness staff are on the floor. If the tool requires manual data entry after every conversation, it dies in week two. Reaxo is built around automation-first — leads come in and are automatically tagged, sequenced, and followed up without anyone on your team touching anything. Your front desk sees a simple pipeline. The system does the heavy lifting in the background. Adoption isn't a problem when the tool works for you, not the other way around

The first thing you'll notice — usually within 48 hours of go-live — is no-show rate dropping. Confirmation reminders kick in immediately. Within the first 2–4 weeks, trial-to-membership conversion improves because the follow-up sequence is running on every trial automatically instead of being forgotten. Retention and reactivation results show at the 60–90 day mark. We don't overpromise a number because it depends on your current conversion gaps — but the fastest wins are always missed calls and no-shows, and those are visible in week one

This is actually one of the core reasons fitness businesses need a system like this. When staff turnover happens and client relationships live in someone's phone or head — those clients walk out the door with them. In Reaxo, every client interaction, every note, every preference, every payment history lives in the platform. A new team member logs in and has full context in 10 minutes. No briefing, no "ask the person who left." The business doesn't reset every time a trainer quits

Alongside — completely. Reaxo doesn't replace your ad channels. It's what happens after the click. Right now, your ads generate leads. Those leads land somewhere — a form, a DM, a phone call — and then what? If there's no instant response, no follow-up sequence, no booking automation, you're paying for attention and then losing it. Reaxo connects to your existing ad sources and makes sure every lead is followed up within 60 seconds, automatically qualified, and moved toward a booking. Same ad budget. Fewer leads wasted

Yes — and this is one of the highest-ROI automations in the entire platform. After every completed appointment or class, Reaxo sends a short automated message asking for feedback. If the response is positive, it routes them directly to your Google review link. If there's a complaint, it goes to your manager privately — before it becomes a 1-star post. Studios using this sequence consistently add 30–60 new reviews per month without any manual effort. Getting from 4.2 to 4.7 is usually a matter of 60–90 days. At 4.7+ you'll notice a direct increase in inbound from Google Maps — without spending more on ads

The difference comes down to one question: how much do you want to handle yourself?

CRM Access Only — you get the full platform and configure it yourself. Best for operators who have a tech-savvy team and want full control. Lowest monthly cost.

CRM + Full Setup — we build and configure everything for you: all automations, pipelines, follow-up sequences, integrations. You run your own ad campaigns. Best for studios that want the system done right but keep their ad management in-house.

Full Partnership — everything in Full Setup, plus we plan and manage your ad campaigns. You provide the budget, we run the strategy and execution. Best for owners who want to hand off marketing entirely and focus on operations.

All three packages run on your budget, under your brand. Not sure which fits? Book a walkthrough — we'll tell you in 20 minutes which one makes sense for where you are right now