Before the visit
| When | What to send |
|---|
| Right after booking | Confirmation with date, time, address, how to reschedule. |
| 24 hours before | Reminder with a one-tap confirm or reschedule option. |
| 2 hours before | Short reminder with the address and parking or arrival tip. |
Reminder, 24 hours beforeHi {first name}, a reminder of your appointment tomorrow at {time} at {practice name}. Reply "yes" to confirm, or tell us if you need another time and we will rebook you. See you soon!
When a patient does not come
| When | What to send |
|---|
| Same day | A kind message offering the next free slot. No guilt, no blame. |
| 2 days later | One more gentle nudge with the booking link. |
Missed visitHi {first name}, we missed you today and hope everything is fine. Would you like us to find another time this week? Here are the next available slots: {link}
Respect the patient
- Keep messages short and kind, and never include clinical detail in a chat message.
- Always offer an easy way to say "not interested" or to stop messages.
- Do not promise treatment outcomes in any automated message.
Bringing patients back (recall)
Hygiene and check-up recall at 6 monthsA friendly nudge with a booking link, not a cold reminder letter.
A second attempt after 1 to 2 weeksMost patients simply forgot. One follow-up recovers many.
Patients who postponed treatmentA calm check-in a few weeks later offering to answer questions.
Review request after a good visitSame day or next day, with a direct Google review link.
RecallHi {first name}, it has been about six months since your last visit to {practice name}, so it is a good time for a check-up. Pick a time that suits you here: {link}. We would be glad to see you.
Why this is hard to keep up by handConfirmations, two reminders, missed-visit follow-up, recall and review requests, for every patient, across WhatsApp, Instagram and email. Reaxo sends all of it automatically and also replies to new enquiries within about a minute, so your front desk can focus on the patients in the chair.
Reaxo does not give medical advice and does not promise clinical results. It handles enquiries, booking, reminders and follow-up messages.
See it for your practice
Book a free 30-minute walkthrough. We show how enquiries, reminders and recall run automatically on your own channels.
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